A little help.
A clear next step.
Find an answer, report a problem, or ask about your account. Signed-in requests and replies stay in your support inbox.
For support or privacy requests, email aix@aixorin.com. You can email us without an account, including if you cannot sign in.
Accounts & access
Use the same sign-in account to restore your work. Never send your password or verification codes.
Tokens & plans
New accounts start on Free with zero tokens. No real-money charges are enabled. Stripe test checkout is awaiting configuration. Tokens and USD balances have no cash value.
Something went wrong?
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Open your support inbox.
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Why can’t I choose every model?
Models have server-enforced Free, Core, Pro or Ultra requirements. Each higher plan includes the lower tiers. Buying a credit pack adds usage credits but does not unlock a higher tier. Even an administrator needs the model’s required plan. All usage is metered; no plan is unlimited. Upgrades remain test-only, with no real-money charges enabled.
Are tokens or USD real money?
No. Both balances are for testing. Paper trades and token-market activity cannot be withdrawn or redeemed for cash.
Are AI answers connected to providers?
AI responses are explicitly labelled demos. Demo mode does not make paid provider requests.
How are new models assigned to plans?
Verified input, output and cache prices determine automatic cost bands. Free allows up to $1 input / $5 output per million provider tokens, Core $3 / $12 and Pro $10 / $30; higher costs require Ultra. Higher cache-write rates can move a model up. Published premium-model floors remain. This is access policy, not a quality ranking. Unknown pricing or unsupported capabilities keep chat unavailable.
How do AI credits work?
AIXORIN credits are different from provider input/output tokens. The default meter is 1,800 credits per $1 of provider inference, with per-request rounding and displayed model markup. A request reserves its maximum quote, settles actual reported usage, and releases the unused amount. Failed or cancelled requests return their credits. Requests can pause when the shared provider budget is exhausted.
Do paper-market gains fund AI?
Paper prices and test USD do not create real provider funding. The current provider allowance is owner-funded and capped. A system that converts rewards into independently cash-backed AI credits is not enabled. No market return or reward is guaranteed.
Can I use paper markets right now?
Paper markets update synthetic prices while people use the workspace. Prices are simulations, not real asset prices. Your portfolio reflects your saved paper holdings.
Is test checkout available?
No real-money charges are enabled. Stripe test checkout is awaiting configuration. Tokens and USD balances have no cash value.
Which sign-in options are available?
Use an available option on the sign-in page. Google and email sign-in depend on the current authentication setup.
Do I need API keys for each AI company?
OpenRouter routing uses one owner-managed connection for supported models. Members do not need personal API keys, and separate keys for each AI company are not required. Access still depends on model support, your plan and the shared allowance.
How do I request account or data changes?
Open a support request with a description of what you need. Requests are reviewed by the owner. Do not include passwords or unnecessary personal information.